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Gentle Giant Still Having Problems with Online Ordering
— July 13, 2007 Leave a Comment
Take a look at the comments on Gentle Giant’s blog here and here. Gentle Giant is apparently still having problems processing online orders through their shopping cart. I heard from people trying to order that they would wait long times for the page to load so that they could checkout only to get error messages or find that items were removed from their cart. Seems like lots of others had the exact same problems. Here are some examples.
On July 12, 2007 04:36 PM, ichabod said…
After having all my items in my cart and re-submitting for 30 minutes I now get a “Fatal Error”. What’s going on, guys?
On July 12, 2007 05:19 PM, jawa01 said…
Why does it say The system was unable to process your order at this time. Your credit card was not charged, please try and re-submit your order?
It also appears that Glorfindel sold out the earliest and some people had that item in their cart and could not check out until the item was sold out.
Apparently, some people were able to get through, especially those that waited. Still, it looks like Gentle Giant still has a long way to go before they have a professional e-commerce system that is able to handle the traffic they get on pre-order days like this, even after upgrading their setup to four servers.
Finally, I have to say I do not approve of the ones that are cursing and name calling Gentle Giant on their blog. This behavior is immature and will not get what you want. It will only result in getting you banned or worse getting the comments taken away. I do not want to see the comments taken away as I feel this is one of the only ways we have to communicate with Gentle Giant and ensure they see it as well as the public.
